• A wide variety of highly recognized products and services to meet the needs of all sizes of companies – from 2 employees to thousands of employees
• Built-in flexibility for customization to best match group needs
• Product designs that emphasize the importance of diagnostic and preventive care with optional services available for major and orthodontic services

• Access to the country’s most extensive network of dentists – Delta Dental Premier including over 75% of all licensed dentists in Virginia and nationally*
• Delta Dental PPA, a preferred Provider Organization with over 1500 dentist locations throughout Virginia*
• Delta Dental is the only dental benefits provider to offer a dual network safety net feature with most of our Delta Dental PPO products
• Employees can lower their out-of-pocket costs while lowering group’s claims costs
• National coverage which provides convenient and quality dental care with access to more than 86,000 Delta Dental PPO offices and more than 160,000 Delta Dental Premier dental offices across the country*

*Delta Dental Plans Association data, December 2005

• Proprietary claims processing system, DCS2000®, created specifically for the nuances of dental benefits
• Rapid and accurate claims processing with DCS2000®, which allows us to process an average of more than 130,000 claims per month at an accuracy rate of 99.8% and an average of 8 days for claims payment
• Efficient cost control—providing quality care at moderate fees equated to $4 billion in group savings nationally in 2005
• Online access to secure interactive website for group benefits administration 24/7

• Customer service representatives focus solely on dental health benefits and do not have to wade through extraneous medical, surgical or prescription drug data to get subscribers the answers they need
• Calls are answered quickly, in an average of 18 seconds, and courteously
• Our customer service group consistently achieves a positive response rate of 95% in overall satisfaction, including providing accurate responses, and resolving issues in a timely fashion
  Customer service representatives use DCS2000® for claims information which improves customer wait times and accurate inquiry response
• Delta Dental of Virginia Benefit Services call center has been certified as a Center of Excellence by Purdue University’s Center for Customer-Driven Quality

• Online broker portal that provides instant access to necessary forms, information and services vital to broker business
• Web Quote system that allows brokers to create and produce a quote for their clients
• Marketing Administration unit that is devoted to servicing brokers needs
• Competitive commissions and rate schedules

• Delta Dental of Virginia has been providing dental benefits exclusively for over 40 years – we do one thing and we do it well
• Over 1,000,000 members in more than 2,400 groups choose Delta Dental of Virginia for their dental benefits