Job Summary:

• Responds to inquiries and process requests received from External Customers.
• Communicates to the External Customers all issues identified through the Enrollment and Billing process.  Reaches a mutual resolution to all open issues prior to the next billing cycle. 
• Processes Client payments on a weekly, monthly, quarterly and annual basis.  Reconcile and balance payments to the billed Accounts Receivable on the automated systems.
• Creates all necessary financial adjustments to the automated system to reflect accurate Accounts Receivable reporting.
• Performs collection activities on past due amounts.
• Produces monthly billing statements within specified timeframes.  Verify accuracy of billings and prepare bills for mailing.
• Trains new billing representatives on the daily processing functions and updates as required.
• Performs quality checks to ensure proper handling of accounts and good understanding of policies and procedures.
• Works on Special Projects as assigned by Management.
• Other duties as assigned to meet business needs. 

Job Accountabilities:

• Provides timely and accurate resolution of inquiries within 48 hours of receipt.
• Communicates actions taken professionally to the inquirer.
• Prepares accurate, professional, and understandable letters, faxes and telephone communication to External Customers.
• Applies payments to Accounts Receivable records in the automated systems.  Analyzes variances and reconcile accounts. Documents actions taken and communicates with the customer as needed.
• Provides accurate and timely financial reporting of AR and general ledger balances.
• Strives to collect past due amounts from External customers utilizing collection letters and making outbound calls. 
• Prepares statements accurately and mails them on or before the scheduled date.
• Follows documented procedures for the Billing & Eligibility Department.
• Measurable quality tracking to meet KPI’s and corrective action plans to address any errors.
• Works on special projects as required. 

Minimum Qualifications:

• High School Diploma required. 
• Some college (an associates Degree) is preferred with an emphasis on math and accounting courses or work experience in related field.
• Previous experience in an office environment, preferably in the insurance industry is desired.

Physical demands and work environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: While performing the duties of this job, the employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  
• Work environment:  The work is limited to the office environment with occasional trips to other office facilities or locations necessitating walking outdoors or driving. The noise level in the work environment is usually minimal.

This description provides information regarding the essential functions of the designated job, and the general nature and level of work associated with the job. It should not be interpreted to describe all the duties whose performance may be required of such employees or be used to limit the nature and extent of assignments such an individual may be given.

To apply: please submit resume and salary requirements to: jobs@deltadentalva.com.

EOE. Drug-Free Work Environment.