Q. How many employees are necessary for enrollment?
A. Delta Dental of Virginia offers dental coverage for businesses with two or more full time employees. With our variety of products you can find the benefit and payment options that best suit your company
Q. Where can I find rate information and purchase a plan?
A. Your insurance broker or Delta Dental Sales Representative can assist you in choosing the best coverage and rates for your company. You can contact your Delta Dental Sales Representative on our Contact Us page or by calling 800-237-6060.
Q. When will my group be effective?
A. In most cases, your group will be effective on the first of the month following the receipt of your completed group application materials and employee enrollment.
Q. How do we order supplies?
A. Upon your group’s enrollment, an ID card and Evidence of Coverage booklet will be sent for each employee enrolled with Delta Dental of Virginia. Enrollment and claim forms can be requested by calling the Marketing Department at 800-237-6060.
Q. How can I get a copy of covered procedure codes for my employees?
A. Simply contact your Insurance Broker, Delta Dental Sales Representative or our Marketing Department at 800-237-6060 to request a procedure code listing.
Q. My employee misplaced their ID card. How can they get a replacement?
A. Subscribers can easily print a replacement ID card by logging on to the Subscriber Connection section of this website, deltadentalva.com. Group administrators can also contact their Billing and Eligibility Representative at 800-237-6060 to request a replacement ID card.
Q. Does Delta Dental of Virginia cover out of state services for my employees?
A. Whether your employees live outside of Virginia or require dental treatment while traveling, they will have access to one of the nation’s largest networks. A list of Delta Dental participating dentists in any area can be obtained in the Find a Dentist section this website.
Q. Who can I call with billing questions?
A. Each group is assigned a dedicated Billing and Eligibility Representative to help with any questions concerning payment and enrollment for employees. The representatives can be reached at 800-237-6060.
Q. When should I expect my billing statement to arrive?
A. Bills are mailed on the first business day following the 15th of the month.
Q. When is my Delta Dental premium due each month?
A. Payments are due the 1st of the month. You can remit payments using the preaddressed envelope enclosed with your bill. Send your bill to:
Delta Dental of Virginia
P.O. Box 79495
Baltimore, MD 21279
Please call your Billing Representative at 800-237-6060 if you need additional copies of your bill.
Q. How far back can our account be credited for changes/terminations?
A. Generally, credit can be given within Delta Dental’s three month retroactive rule for Delta Dental Premier and Delta Dental PPO products. For DeltaCare, retroactive changes are permitted for a period of 30 days prior to the most recent month the capitation fees are payable.
Q. Can you explain the prior amount due on my bill?
A. Delta Dental of Virginia produces bills on a set schedule each month. If your payment for the prior month has not been received and posted by the date that your next bill is produced, the prior amounts due will be shown on the last page of your current month’s bill. Also, if there were members added or changed since your last bill was produced and the changes have not been paid, that amount will also show on the current bill.
Q. I terminated an employee on my last bill, but they are still on my current bill. Why weren’t they terminated?
A. The employee’s termination may have been processed after Delta Dental of Virginia’s billing cutoff date. You can check the status of an employee at deltadentalva.com or by calling your Billing and Eligibility Representative at 800-237-6060.
Q. How do I confirm that an employee is eligible for coverage?
A. Groups already enrolled with Delta Dental of Virginia can contact their Billing and Eligibility Representative at 800-237-6060 or visit the Employer Connection at deltadentalva.com.
Q. What happens if my employee’s child’s student status ends?
A. Based on your group’s contract, the dependent is no longer eligible for coverage. If this results in a status change for the employee, please contact your Billing and Eligibility Representative at 800-237-6060. Changes in enrollment can also be made by completing an enrollment application and mailing or faxing it to the Billing and Eligibility Department at;
Delta Dental of Virginia
4818 Starkey Road
Roanoke, VA 24018
The enrollment form can be printed from our website, deltadentalva.com.
Q. Can my employee add a family member to his/her dental coverage at any time?
A. Dependents can be added to an enrolled subscriber during your group’s open enrollment period. However, coverage can be added for dependents at any time as the result of a qualifying event.
Q. What are considered qualifying events?
A. Qualifying events include marriage, divorce, birth or legal adoption, death or loss of coverage.
Q. Can I change my group’s waiting period?
A. Any changes to the group contract, whether it is eligibility or benefits, can be made on the renewal date of your group plan. The request will need to be made in writing by the Group Administrator and submitted to the Marketing Department at:
Delta Dental of Virginia
4818 Starkey Road
Roanoke, VA 24018
Q. How do I add a new employee to my account?
A. When a new employee has met your company’s eligibility waiting period requirements, you can add the employee to your group by using the Eligibility Maintenance section on deltadentalva.com. There is no need to send an enrollment form to Delta Dental if you use the website to add the employee. If you would rather mail, please have the new employee complete a Delta Dental of Virginia Enrollment form and send it to the following address:
Delta Dental of Virginia
4818 Starkey Road
Roanoke, VA 24018
Q. How do I change an employee’s address?
A. You can change an address on the Eligibility Maintenance section under the Employer Connection link. You can also fax your Billing and Eligibility Representative an updated enrollment form with the employee’s name, ID number and their new address to 540-776-8109.