Delta Dental of Virginia

Fact Sheet

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Friday, November 20, 2009

Headquarters

4818 Starkey Road
Roanoke, VA 24018-8542

Website

www.deltadentalva.com

Offices

Roanoke
Richmond
Hampton Roads
Northern Virginia

Chief Executive Officer

George A. Levicki, D.D.S.
Dr. Levicki was a practicing dentist in Roanoke for 20 years before being named CEO of Delta Dental of Virginia in 1993.

Status

Delta Dental of Virginia is a not-for-profit, non-stock corporation that has provided dental health benefits for companies headquartered in the Commonwealth since 1964.

Mission

To improve the public's health through market leadership as the dental experts by delivering quality dental benefits and superior service supported by evidence-based science and innovative technology.

Services

Delta Dental offers a variety of plans and services:

Traditional fee for service
Preferred provider programs
Managed care and point of service plans
Customized plans and administrative services only (ASO) plans

Participating Dentists

Delta Dental has the largest network of dentists in Virginia, with over 4,800 Delta Dental Premier participating dentist locations and over 2,400 Delta Dental PPO participating dentist locations throughout the state.

Groups

Delta Dental provides coverage for more than 3,100 groups in Virginia, ranging from two to over 100,000 employees. Groups include the Commonwealth of Virginia, Norfolk Southern Corporation, Advance Auto Parts, General Dynamics, Southern States, Genworth Financial, Carilion Health System and Owens & Minor. Delta Dental provides coverage for over 250 county, town and city governments and school systems in Virginia.

Customer Service

Delta Dental of Virginia’s call center has been recognized for excellence in customer service, earning the prestigious BenchmarkPortal certification from the Center for Customer-Driven Quality at Purdue University. This certification means Delta Dental’s call center is a “Certified Center of Excellence” offering world-class customer service.

Fun Facts

Processes more than 219,000 claims a month
100% of claims processed within 30 days
Overall customer satisfaction rate is 95%

Technology

DCS2000® is Delta Dental of Virginia’s proprietary claims processing and administration system. It is being used by multiple Delta Dental member companies.

National Affiliation

Delta Dental is part of a network of 39 independent Delta Dental member companies that conduct business in all 50 states, the District of Columbia and Puerto Rico.
Delta Dental is a member of the Delta Dental Plans Association, whose mission is to improve the overall oral health of the nation by making dental care more available and affordable to the public through the expansion of dental benefits programs. Delta Dental’s member companies serve more than one-quarter of the estimated 170 million Americans with dental insurance, providing dental coverage to more than 51 million people in over 93,000 groups across the nation.