Wednesday, December 03, 2008
Headquarters
4818 Starkey Road
Roanoke, VA 24018-8542Offices
Richmond
Hampton Roads
Northern VirginiaChief Executive Officer
George A. Levicki, D.D.S.
Dr. Levicki was a practicing dentist in Roanoke for 20 years before being named CEO of Delta Dental of Virginia in 1993.Status
Delta Dental of Virginia is a not-for-profit, non-stock corporation that has provided dental health benefits for companies headquartered in the Commonwealth since 1964.Mission
To advance the public’s oral health by providing quality dental benefits through innovatively designed dental plans and by assuring superior service to all customers at an affordable cost.
Services
Delta Dental offers a variety of plans and services:
- Traditional fee for service
- Preferred provider programs
- Managed care and point of service plans
- Customized plans and administrative services only (ASO) plans
Participating Dentists
Delta Dental has the largest network of dentists in Virginia, with more than 3,700 participating dentist locations throughout the state.
Groups
Delta Dental provides coverage for more than 2,400 groups in Virginia, ranging from two to over 100,000 employees. Groups include the Commonwealth of Virginia, Norfolk Southern Corporation, Advance Auto Parts, General Dynamics, Southern States, Ukrops, and Carilion Health System. Delta Dental provides coverage for 31 school systems and 37 local governments in Virginia.
Customer Service
Delta Dental of Virginia’s call center has been recognized for excellence in customer service, earning the prestigious BenchmarkPortal certification from the Center for Customer-Driven Quality at Purdue University. This certification means Delta Dental’s call center is a “Certified Center of Excellence” offering world-class customer service.Fun Facts
- Processes more than 196,000 claims a month
- 100% of claims processed within 30 days
- Overall customer satisfaction rate is 95%
Technology
- DCS2000® is Delta Dental of Virginia’s proprietary claims processing and administration system. It is being used by multiple Delta Dental member companies.
- DCS2000® processes nearly 6 million claims per year.
National Affiliation
- Delta Dental is part of a network of 39 independent Delta Dental member companies that conduct business in all 50 states, the District of Columbia and Puerto Rico.
- Delta Dental is a member of the Delta Dental Plans Association, whose mission is to improve the overall oral health of the nation by making dental care more available and affordable to the public through the expansion of dental benefits programs. Delta Dental’s member companies serve more than one-quarter of the estimated 159 million Americans with dental insurance, providing dental coverage to more than 46 million people in over 80,000 groups across the nation.