Coronavirus Update

A Message to Delta Dental Patients About Coronavirus

March 16, 2020

Frank Lucia
President and CEO

At Delta Dental of Virginia, the health and well-being of our members, our dental care providers and our employees is our top priority. We are actively monitoring the Novel Coronavirus (COVID-19) situation and want to assure you we have developed a strategy to address the issue as it evolves. We are focused on ensuring that patients continue to receive oral care and treatment, and that their dental care providers receive timely reimbursement for services they provide. At the same time, we are taking steps to protect our employees and slow the spread of the virus, including remote work and social distancing practices for essential staff who remain in the office. We want to share various recommendations to help ensure that you, and those around you, stay healthy.

For updates and the latest information about Coronavirus, we recommend following the Novel Coronavirus guidelines issued by the Centers for Disease Control (CDC).

Maintaining a Safe Environment for Staff and Patients

The American Dental Association (ADA) has issued precautions for dental professionals to ensure your health and safety. Offices are being asked to follow the same stringent cleaning and disinfection strategies used during flu season. Dentists are receiving updated recommendations for ways to decrease risk through no-touch receptacles, reducing potential exposure in small or crowded waiting rooms by offering patients the option to wait in their car and receive a call or text when it is their turn for treatment, as well as extra care when assisting patients who have a cough or other respiratory symptoms.

On March 16, the American Dental Association recommended that all dentist offices nationwide postpone elective procedures for three weeks. Allowing dentists to concentrate on dental emergency cases could help alleviate any strain on hospital emergency facilities. It’s important during these times, as always, to maintain good oral health practices at home by brushing your teeth twice daily and flossing.

Keeping You Healthy

We recommend practicing appropriate hygiene by washing your hands frequently. If you sneeze or cough, cover your nose and mouth with a tissue or your sleeve. If you don’t feel well, please stay home. There is a strong connection between oral health and overall health, so it’s important you do all you can to stay healthy, including brushing, flossing and seeing your dentist. Gum disease may also weaken your immune system. So being proactive about your oral health — while it may not prevent you from getting sick — may help keep your body’s natural defenses strong. If you’ll be working from home or staying home to care for family members, be sure to disinfect surfaces, and if you have been sick recently, it’s a good idea to replace your toothbrush.

For more tips to help prevent the spread of Coronavirus, visit the Red Cross’ Coronavirus: Safety and Readiness Tips for You. We will continue to monitor information about Coronavirus from the CDC, ADA and other public health agencies and will provide updates.