Account is the new group. We’ve reorganized your group’s account structure to include more information and condense locations. You will see this change on all enrollment, bills and reports. Your new account structure will have three account numbers:
Top Account — Your group number preceded by zeros to eleven digits. For example, a group number of 12345 becomes a Top Account group number of 00000012345.
Sub-Account — Your Top Account number followed by a separate ten-digit number unique to a billing address. Each billing address increases 0000000000 by one; in this example, a second billing address would have Sub-Account number 00000012345-0000000002. All sub-locations become Sub-Accounts.
Sub-Sub Account — Your Sub-Account number followed by a 10-digit series of zeros ending in the number of eligibility sources you use — electronic, manual or both. In this example, two eligibility sources would make your Sub-Sub Account number 00000012345-0000000001-0000000002.
If you are sending enrollment forms or if you are talking with any of our representatives, you may omit all zeros, for example: 12345-1-1.
If you submit your eligibility files electronically,there are no changes to how you submit your files at this time. Your bills and reports will automatically display information in the new structure with the attributes being tracked at the subscriber level.
Check out the video below or click the button to return back to the learning library. If you have questions regarding your new account structure, contact your account management team or call us at 800.237.6060.