Online Billing Help | Group Administrators

 

Group Administrators

Online Billing Videos Troubleshooting

Having trouble viewing the online billing help tutorials? Follow the steps below and if you are still having trouble, contact us...?

Check your browser

  • Refresh your browser window. On many browsers, you can press the F5 key or Command+R keys on your keyboard to reload the current page.
  • Close all other tabs and windows in your browser.
  • Make sure you are using the most current version of your browser at whatbrowser.org. If you see “There is a newer version,” click the Update your browser button and download the newest version of your browser.

Update Adobe Flash Player

Check to see if you are using the most current version of Adobe Flash Player and follow the installation steps if you are using an outdated version.

Enable JavaScript

Check to see if JavaScript is enabled on your browser and follow the necessary steps to enable it.

Clear your cache and cookies

Find out how to clear your cache and cookies based on your browser.



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