Delta Dental Virginia contact

Contact Us

Delta Dental of Virginia wants to ensure you receive the best possible customer service. If you have questions or comments, contact us using the information below.

General Information

Toll free: 800.237.6060
Local: 540.989.8000
TTY: 877.287.9039

Customer service representatives are available to assist you during the following business hours:
Monday- Thursday: 8:15 a.m.-6:00 p.m. 
Fridays: 8:15 a.m.-4:45 p.m.


Online Chat hours 
Monday-Friday: 8:15 a.m.-4:30 p.m.

Corporate Headquarters:
5415 Airport Rd NW
Roanoke, VA 24012

Members

Members can contact our customer service department by mail or email.

Members: 800.237.6060

COV and TLC Members: 888.335.8296

Contact a representative online.

To chat with a customer service representative, log into our member website during normal business hours.

Dentists

Dentists and dental office staff can contact our Provider Relations department at the following numbers.

Patient benefits and claims status: Call 800.237.6060 or contact a representative online.

Network development: Contact your network development specialist.

All other provider inquiries: ProviderRelations@deltadentalva.com

For answers to frequently asked questions, check out our dentist FAQs.

Employment Inquiries

For employment inquiries or verification of employment, contact our HR department by phone or email.

Employment Information: 800.237.6060, Ext. 3355

Employment Verification: 800.237.6060, Ext. 3652

Email: jobs@deltadentalva.com

For general questions about career opportunities, please visit our careers page or view our current job openings.

Media Inquiries

For media inquiries, contact Jeremy Butterfield at jeremy.butterfield@deltadentalva.com.

To view our news releases, check out our newsroom.

Brokers - Individual Business

As a Delta Dental appointed broker, you have access to your own Broker Hotline, 844.335.8275, as well as email support at IASCentralAdmin@deltadentalwi.com, for any questions you have about selling Delta Dental individual.

Brokers also have direct access to Delta Dental’s dedicated individual business Product Manager, Sam Austin, who can assist you with any questions about individual business, at sam.austin@deltadentalva.com.

Brokers and Employers - Group Business

Brokers and employers can contact our Marketing and Sales department at the following number with questions about group business. For questions about a specific group or sales in your region, contact your regional group sales representative.

General Marketing and Sales inquiries for group business: 888.335.8216

Central (Richmond) Region Sales

Krystal Gillespie, 100+ employees
804.297.3270 Ext. 3270
krystal.gillespie@deltadentalva.com

Will Muller, 2-99 employees
540.824.2639
will.muller@deltadentalva.com

 

Eastern (Norfolk/Virginia Beach) Region Sales

Krystal Gillespie, 100+ employees
804.297.3270 Ext. 3270
krystal.gillespie@deltadentalva.com

Diane Watson, 2-99 employees
804.297.3264
dhwatson@deltadentalva.com

Northern Region Sales

Jason Reynolds, 100+ employees
804.297.3267 
jcreynolds@deltadentalva.com

JoEllen Kentner, 2-99 employees
540.750.9483
joellen.kentner@deltadentalva.com

Southwestern Region Sales

John Wilson, 2+ employees
540.989.8000, Ext. 8114
jwilson@deltadentalva.com